Refund policy

At Loved by Nature, we want you to be happy with your orders. If for any reason you are not satisfied with your purchase we offer a 21 days return policy where you can return any unused item(s), in its original packaging, with tags still attached, provided that it is in a resalable condition.

Sale/discounted items need to be returned in 14 days. Gift cards and Gift Boxes are non-refundable.


How Do I Return An Item?

  • Package your items in their original packaging with tags still attached and in a resalable condition.

  • Click here to create a Returns label to your parcel. 

  • Print and attach the label or create QR code and print at your local collection point. 

  • Take your package to a Drop Off point and keep the tracking information.

You may arrange to return your items with another courier if you prefer. However, we do recommend using our returns label on returning items. 

Please ensure that you make a note of the tracking number when returning your parcel as we will not be responsible for lost parcels returned to us without Tracking Information.

We aim to credit your original payment method within 10 working days.

PLEASE NOTE: A Returns Handling Fee of £3.99 will be deducted from your return when using our UK returns label.

All delivery charges are non refundable in any circumstances - If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold we reserve the right to also deduct our standard shipping fee of £2.20 from any refunds.


What is your return address?

Please return items to:
Loved by Nature Returns

9 Birkdale Road, Widnes, Cheshire, WA8 9RW


Faulty / Damaged Items.

If you have received items which are damaged or faulty you must notify us within 7 days of receiving the item. Claims for damaged/faulty items will only be accepted if the item is unworn/unwashed and still has tags attached. We will not accept claims for damage caused to items that have been washed or laundered.

Personalised Items

All personalised items are excluded from our returns policy. If for any reason we have made a mistake with the personalisation on your item please notify us and we will ensure that the mistake is resolved immediately. You will not be charged for return postage and we will despatch a replacement.

Rights to cancel

Under the Consumer Contracts Regulations 2014 you have the right to cancel your order within 14 days of receiving goods by notifying us in writing by email to info@lovedbynature.shop stating your name, order number and the reason for cancelling. You will be responsible for all postage costs.