Shipping policy

UK DELIVERY

  • STANDARD DELIVERY - £1.99

Standard Tracked 48 Delivery (2-5 working days from dispatch) Please allow 1-2 working days for orders to be processed. For orders containing personalised items please allow an additional 2-5 working days for dispatch.

Due to Customs Clearance please allow additional time for delivery to Northern Ireland.

  • DPD PREMIUM 1-2 DAY DELIVERY - £5.99

DPD Premium 1-2 Day Delivery. Orders dispatched Monday to Friday. (Excludes Northern Ireland)

  • DPD SATURDAY DELIVERY - £9.99

DPD Saturday Delivery. Available on orders placed before 2pm Friday. 

(Excludes Northern Ireland)

All tracking information is sent by email/text with the option to change delivery day, delivery address or arrange delivery to a Post Office / Royal Mail CSP. or DPD Pick Up shop. If no request is received and there is nobody available to take the delivery Royal Mail / DPD reserve the right to leave parcels in a 'Safeplace'. This is at the delivery officers discretion and no claims will be accepted for parcels left in safeplaces.

PERSONALISED ITEMS - These are excluded from our Next Day Delivery due to being personalised to order. If Next Day Delivery is selected for personalised items these will be sent by Next Day Delivery as soon as they are ready and you will receive a dispatch notification. All orders will be dispatched complete.

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FREE UK STANDARD DELIVERY ON ORDERS OVER £48

The customer is responsible for paying any taxes or duties or customs clearance fees, and meeting any other import requirements imposed by the customs agency in their country.

If the recipient refuses to pay required import taxes/duties, the customs agency may prevent delivery and return or destroy the package, in which case the customer will not receive a full refund and may receive no refund based on the following:
1) For international orders denied entry or delivery by customs for any reason (including failure of the recipient to pay import duties/taxes) or refused by the recipient, the customer will not be refunded for the original shipping charge or for any charges assessed by the courier for return shipment to us. As such, no refund will be issued if the cost of return shipment exceeds the value of the product. If the value of the product exceeds the cost of return shipment, a partial refund for the difference will be issued once the product is returned.
2) If the customs agency destroys the package due to the recipient's failure to accept delivery or pay the required import duties/taxes, the value of the merchandise will also not be refunded to the customer. In this case, no refund will be issued.

DELIVERY NOTES

All Delivery Prices Are Fixed.

We despatch orders Monday to Friday. Please note we do not despatch orders at Weekends or on Bank Holidays.

During busy periods such as sale events and public holidays deliveries can take longer and all delivery times are quoted as a guide.

PLEASE NOTE - Personalised items are not available for guaranteed Next Day Delivery.